The following are frequently asked questions, please confirm.

《General FAQ》

An abbreviation for Eternal Coin is XEC. 

1 Eternal Coin = 1 XEC

With simple steps, just sign up with mobile number!

To register:

1.Click here to sign up your Eternal Coin.

2.Fill the information as required.

3.Receive a code on SMS as confirmation.

To purchase Eternal Coin, please sign up and open an account through Eternal Hong Kong homepage. Click here to go to our wallet registration page.

Complete registration in 1 min with a phone number.

You will be able to purchase Eternal Coin by trading after you deposit money.

Anyone who is over 18 years old or at legal age can create a wallet.

A copy of your ID is required for verification. Please note that any participation of illegal activities by usage of Eternal Coin is prohibited and Eternal Hong Kong reserves the rights to stop the service.

Valid Government photo ID :

– Passport, Hong Kong Permanent ID (both sides) or driver’s license (both sides)

NOTE:

1) Only accepts colour copies.

2) Electronic IDs are not accepted.

When multiple programs are running at the same time, it decrease the free memory space in the hard disk of your computer which makes it slow down the speed and might trigger the system to freeze. The solution to the error is to close all the programs. After a reboot, login again and try making orders. If this suggestion proves to be futile, try using another device such as a smartphone. Or please contat us:

Currently, there is no service such as a demo trade.

The most common reason is due to typographical errors (uppercase and lowercase) in the process of logging-in. Please make sure the information is correct and please log in with registered phone number and password once again.

If the above suggestions proves to be futile, please contact us :

There is a possibility of providing a different phone number. Please try with your registered phone number once again.

If the above suggestion proves to be futile, please contact us :

Please send us a message with the following information.

We might contact you for further details. Please provide us a phone number that we can contact you during the daytime.

Please click ‘Forgot your password’ on your login screen and take the necessary steps.

You can reset your Password at “Account Setting”  >> “Personal Information” after login.

《Deposit and Withdrawal》

First, please submit a deposit application within your wallet, then the payment can be made by credit card or bank transfer.

 

We only accept Hong Kong Dollars for bank transfer payments, and credit card payments will be collected by US Dollars.
There is no limitation for bank transfer. However please note that there are following limitations for credit card payments:
– Minimum deposit amount is $20 USD each time.
– Total transaction amount: maximum $10,000 USD per day.
– Maximum amount per transaction: maximum $2,000 USD per transaction
– Processing fee per transaction: 3 % per transaction (collected by Payoneer and paid by Eternal Live Co. Ltd)
You will be given a designated bank account if you choose to pay by bank transfer. After the deposit, please fill out the information below and email us at info@eternalhongkong.com
・Name:
・Telephone number:
・Amount and currency:
・Application number:
If you choose credit card payments, you will receive an email payment request, please proceed the payment via the link that directs you to the Payoneer payment page. Please note that 3% processing fee will be paid by us, please choose “Paid by recipient” at the payment page. This processing fee could not be refunded, please choose carefully.
All credit card payments are highly secured by Payoneer and each payment will be screened by financial institutes. Transactions are subject to be reviewed or cancelled by Payoneer and Eternal Hong Kong.


Note: Credit card payments are now in beta and will be available this year.

To withdraw money, please convert XEC into HKD/USD by trading. Please submit a withdrawal request in your wallet. We will transfer money to your bank account in Hong Kong once we confirm your withdrawal request.

※Note: Conversion between XEC and HKD/USD is not required under the circumstances of holding HKD/USD only.

Minimum deposit amount is HK$35/US$5

It will be reflected on your wallet on the same day at the shortest. It sometimes takes 2-3 business days depending on the bank. We ensure that we will proceed all transactions at our soonest.

※Deposit precautions※

Please note that during the transfer to our designated bank account, the transfer fees will be borne by the client. 

The transfer fees are as follow:

1.Client’s bank transfer fee (Please contact your bank for details)

2.Inward payment fee of our designated bank account.

3.When doing withdraw, if there is “Insufficient Amount for Withdrawal.” shown out, please check the order status whether any amounts are on holding or not. Total amount is including the pre-order.Please contact us if you have questions.
* Please contact your bank for further details

※ The actual deposit amount will be the amount after subtracted by above-mentioned fees, please make sure the deposit amount is sufficient ※

After completed the remittance, copy the following contents, attach the remittance receipt (if any) and send us an email at info@eternalhongkong.com
-Name:
-Phone Number:
-Amount and the currency:
-Deposit Application Number:

 

※Withdrawal precautions※

The withdrawal fees are as follow:
1.1% of the withdrawal amount (charged by the company)
2.Inward payment fee except Hang Seng Bank & HSBC (approximate 15 HKD will be charged by the bank, please contact your bank for further details).

※ The actual withdrawal amount will be the amount after subtracted by above-mentioned fees※

Ex: Assume the withdrawal amount: $1000 HKD, 
– Withdraw with Hang Seng Bank account, the actual amount will be $990HKD ($1000HKD – 1%) 
– Withdraw with other bank account, the actual amount will be $975 HKD ($1000 HKD – 1% – $15HKD)

Time required for credit to bank account: 
Quickest on the same day~maximum 2 business days ※ Every bank has their unique terms and restrictions, please contact your bank for details ※

If you have any inquiry, please contact:
info@eternalhongkong.com

Tel: (+852) 2818-9699

Minimum withdrawal amount is HK$1/US$1.

At Eternal HK, the exchange of Eternal Coin, HKD/USD will be handled as the same value with HK$/US$. The deposit of HK$/US$ will not be converted into XEC automatically.

Ex): Deposit HK$630 –> 630HKD

It will be shown as HKD at first and in order to convert it into XEC, please exchange your HKD into XEC by trading.

《Transactions》

1. After logging in, click on “Foreign Currency One-Touch Transfer”

2. Select recipient’s country, and enter the recipient’s phone number (country code is not required).

3.

①Enter the transfer amount numerical value 

②Select the type of sender’s currency 

③Recipient’s currency,

and click “confirm”

4. The remittance content will be displayed, check the content and if there is no problem, enter the login password, and click “Send”.

Ex)In case of sending 10,000HKDHKD worth of JPY (¥), fill in with

①Remittance amount: 10,000 ② Sender’s currency: HKD ③Recipient’s currency: JPY

1. After logging in, click on “Transfer Between Wallets”

2. Select recipient’s country, and enter the recipient’s phone number (country code is not required).

3. Enter the transfer amount numerical value, select the type of sender’s currency and click “confirm”

4. The remittance content will be displayed, check the content and if there is no problem, enter the login password, and click “Send”.

Buy XEC

Enter the quantity of XEC you want to purchase, the required amount of HKD (expected value) will be displayed. 

Conversely, enter the amount of HKD you have, the purchasable amount of XEC (expected value) will be displayed. After confirming the displayed content, click on the “Buy Eternal coin”.

 

Sell XEC

Enter the quantity of XEC you want to sell, the required amount of HKD (expected value) will be displayed. Conversely, enter the amount of HKD you want to acquire, the required amount of XEC (expected value) will be displayed. After confirming the displayed content, click on the “Sell Eternal coin”.

There are 2 types of dealings in normal deal which are Limit Order and Market Order.

Ⅰ)  Limit Order : Order with specific price and quantity. The order will never be executed unless it reaches a specified price.

1 Select “Limit Order”.

2 Enter the quantity and price of XEC you want to purchase.

※Please check the current purchase rates in advance, and enter the unit price you want to purchase.

3 After confirming the order contents, click “Buy Eternal Coin”.

Sell XEC

1 Select “Limit Order” .

2 Enter the quantity and price of XEC you want to sell.

※Please check the current sell rates in advance, and enter the unit price you want to sell.

3 After confirming the order contents, click “Sell Eternal Coin”.

 

 

Ⅱ) Market Order : Order without specific price, but with specific quantity only. The order will be executed quickly at current market price.

Buy XEC

1 Select “Market Order”

2 Enter the quantity of XEC you want to purchase, order with current purchase rates.

※Please calculate the purchasable quantity of XEC with current purchase rates in advance.

3 After confirming the order contents, click “Buy Eternal Coin”.

Sell XEC

1 Select “Market Order”.

2 Enter the quantity of XEC you want to sell, order with current sell rates.

3 After confirming the order contents, click “Sell Eternal Coin”.